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Provider Customer Service Representative - Oldsmar, FL more...
Location:Oldsmar, FL
First posted:April 25, 2017 (last updated 30+ days ago)

Doing your best. That's what we want you to do in this role. Even if
you don't have experience, we provide the training and support for you to start
your career as a Provider Customer Services Representative. Apply today -
training classes start soon!

You're looking for a place where you will be empowered to be your best.
When you join UnitedHealthcares Provider Services Group, you'll be part of a
team committed to reshaping the way health care works for millions. You'll join
us on a mission to not only deliver the best customer service in the health care
industry, but the best customer service. Period. You won't just provide
customer service; you'll change health care for the better starting with every
health care provider you talk to. Your commitment to supporting them will
directly translate into better care for their patients. And you'll be well
supported with the latest tools and training classes to set you up for success.
Don't wait to join us! Theres never been a better time than now to start
doingyour life's best

As aProvider Customer Service Representative, you'll be empowered
to resolve provider issues and respond to inquiries with efficiency, urgency and
compassion. This is an opportunity for you to identify and exceed our customer
expectations by committing to and building strong relationships. You'll do this
every day by quickly responding to calls from health care providers to help
answer questions and resolve issues regarding health care claims and payments.
At the end, you'll know you performed with integrity and delivered the best
customer service experience making your customers feel better because they
talked to you. Apply today - we have training classes starting soon that are
designed to set you up for success!
Primary Responsibilities:
Answer incoming phone calls from health care providers (i.e.
physician offices, clinics) and identify the type of assistance the provider
needs (i.e. benefit and eligibility, billing and payments, authorizations for
treatment and explanation of benefits (EOBs)
Focus on resolving
issues on the first call, navigate through the appropriate computer system(s) to
identify the current status of the issue and provide appropriate response to
Deliver all
information and questions in a positive, conversational and compassionate manner
to facilitate developing a relationship with the provider, while providing the
best customer service experience possible
Complete the
documentation necessary to track provider issues and facilitate the reporting of
overall trends
Meet the performance
goals established for the position in the areas of: efficiency, call quality,
provider satisfaction, first call resolution and


Prefer 1 year prior experience in an office
setting, call center setting or phone support role, but not
requiredAn education level of at least a high school diploma
or GED OR 10 years of equivalent working experienceDemonstrated ability in using computer and Windows
PC applications, which includes strong keyboard and navigation skills and
learning new computer programsDemonstrated ability to quickly build rapport and
respond to customers in a compassionate manner by identifying and exceeding
customer expectations (responding in respectful, timely manner, consistently
meeting commitments)Demonstrated ability to listen skillfully, collect
relevant information, determine immediate requests and identify the current and
future needs of the memberProficient problem solving approach to quickly
assess current state and formulate recommendationsProficient in translating healthcare-related jargon
and complex processes into simple, step-by-step instructions customers can
understand and act uponFlexibility to customize approach to meet all types
of member communication styles and personalitiesProficient conflict management skills to include
ability to resolve issues in a stressful situation and demonstrating personal
resilienceAbility to work regularly scheduled shifts within
our hours of operation including the training period, where lunches and breaks
are scheduled, with the flexibility to adjust daily schedule, and work over-time
and/or weekends, as neededAll new hires will be required to successfully
complete the Customer Service training classes and demonstrate proficiency of
the material
There are
several steps in our hiring process- its a thorough process because we want to
ensure the best job and culture fit for you and for us. In todays
ultra-competitive job market, the importance of putting your best foot forward
is more important than ever. And you can start by completing all required
sections of your application. (i.e. profile, history, certifications and
application/job questions). Once you submit your resume, you'll receive an email
with next steps. This may include a link for anon-line pre-screening test(s)
(or what we call an assessment)that we ask you to complete as part of our
selection process. You may also be asked to complete a digital video interview,
but we will offer full instructions and tips to help you. After you have
completed all of these steps, you can check on the status of your application at
any time, but you will also be notified via e-mail. (please use the apply button below)

Careers with UnitedHealthcare.Let's talk about opportunity.
Start with a Fortune 6 organization that's serving more than 85 million people
already and building the industry's singular reputation for bold ideas and
impeccable execution. Now, add your energy, your passion for excellence, your
near-obsession with driving change for the better. Get the picture?
UnitedHealthcare is serving employers and individuals, states and communities,
military families and veterans where ever they're found across the globe. We
bring them the resources of an industry leader and a commitment to improve their
lives that's second to none. This is no small opportunity. It's where you can
doyour life's best

Diversity creates a healthier atmosphere: All qualified applicants
will receive consideration for
employment without regard to race, color, religion, sex, age,
national origin, protected veteran
status, disability status, sexual orientation, gender identity or
expression, marital status, genetic
information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required
to pass a drug test before
beginning employment.

Keywords: customer service representative, customer service,
CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office,
phone support, training class

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