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Patient Services Coordinator I - UBC more...
Location:Saint Louis, MO
Company:Express Scripts
First posted:June 07, 2017
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Schedule: Full-time
Job ID: REQ20007507

POSITION SUMMARY:

The Patient Services Coordinator I is primarily responsible for handling inbound/outbound calls in a polite, friendly tone at an appropriate volume while maintaining accurate and complete documentation and systems records of all inquiries. This includes setting up delivery confirmation. The Patient Services Coordinator I is responsible for accurately entering program specific data entry documentation of correspondence and maintaining patient profiles in accordance with standard operating procedures.

ESSENTIAL FUNCTIONS:

  • Handle inbound/outbound patient, physician, and patient advocate calls in a polite, professional manner.
  • Accurately enter all program specific data entry documentation within program turnaround times into the software system.
  • Accurately enter all program specific data entry documentation within program turnaround times into the software system.
  • Maintain accurate and complete documentation and system records of all inquiries in order to continuously improve the customer service process and reduce potential legal concerns.
  • Set up delivery confirmation and tracking packages shipped via client carrier.
  • Process order rejections and follow-up activities.
  • Maintain patient profiles in accordance with standing operating procedures.
  • Report product quality complaints or adverse events to a pharmacist. Ensure all documentation is present so there is no interruption in patient therapy per program. Report allergy or duplicate therapy warnings that appear during data entry to pharmacists.

    QUALIFICATIONS:

  • High School degree or equivalent
  • 0-1 years relevant work experience
  • Proficiency with personal computers; typing 90 keystrokes per minute; excellent written and verbal communication skills
  • Flexible schedule for peak call hours; Ability to adapt in a dynamic work environment; Ability to learn quickly; Attention to detail required to maintain accurate information; Decision making ability

    ABOUT EXPRESS SCRIPTS

    Advance your career with the company that makes it easier for people to choose better health.
    Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
    Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
    We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
    Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
    Express Scripts is a VEVRAA Federal Contractor.

    ABOUT UBC  

    United BioSource Corporation (UBC) is the leading provider of integrated development and commercial support solutions that deliver evidence of safe use, while optimizing access to mediation and care.

    UBC leverages our specialty pharmacy therapy expertise and contracts for specialty pharmacy and specialty distribution services.  

    UBC's services include reimbursement, patient assistance and alternate funding programs, channel optimization through specialty pharmacy, specialty distribution and 3PL services, Customized clinical adherence and commercialization strategies powered by Express Scripts data.

     

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