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Behavioral Health Care Advocate - Field based and telephonic - Seattle, WA more...
Location:Seattle, WA
Company:Optum Operations
First posted:June 06, 2017
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You're looking for something bigger for your career. How about inventing the future of health care? UnitedHealthcare is offering an innovative new standard for care management. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Our growth is fueling the need for highly qualified professionals to join our elite team. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Join us. Take this opportunity to start doing your life's best work.(sm)

The schedule for this position is Monday - Friday during normal business hours. You will be in the field up to 40% of the time in the greater Seattle, WA area and will telecommute / work from home the rest of the time.

The overall purpose of the Behavioral Health Care Advocate role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams.

Behavioral Health Care Advocates work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure. BHCAs work to increase stabilization and help consumers to improve life satisfaction.

Primary Responsibilities:

Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness - oriented approach

Assist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and services
Identify and remove barriers to procurement, delivery, participation in and success of services
Provide supportive follow - up, monitoring and education as indicated
Meet with consumers in - person at facilities, provider offices, and in homes as appropriate for market
Establish and foster positive relationships with medical team, participate in medical - behavioral integration activities and discussions

Identify high - risk, co - morbid needs of consumers
Accept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals as needed.
Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities when applicable
Coordinate a seamless transition for consumers from an inpatient setting to community based services

Coalesce BHCA role and relationships within context of established Care Advocacy Operating Model and customer/contractual requirements; collaborate early and frequently with other teams in the management of cases stratified as having intensive, complex, and high - risk needs
Participate jointly in rounds, discussions, supervision and staffing
Assist in the development of a relevant and consumer - specific aftercare plan
Comply with all policies, procedures and documentation standards in appropriate systems, tracking mechanisms and databases.
For specific markets, conduct focused facility-based or outpatient clinical utilization review activities
Establish a cooperative relationship with Optum Behavioral Network Services and the Provider community in order to improve access to services and ensure that consumers are served within proper standards of care

Identify new programs, services and gaps in market; share information with network teams
Maintain knowledge of provider availability and barriers to access
Collaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate services
Conduct provider networking visits or attend consumer care conferences as determined by market
Attend state, professional and association and conference call meetings as needed
Other activities as assigned, including but not limited to:

Partnership with Account Management and Sales departments to provide best level of customer service to market accounts
Participate in committees, educational opportunities and training
Maintain approved workload

Required Qualifications:

Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health. Licenses must be active and unrestricted
2+ years of experience in a related mental health environment working in the local community
Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications
Ability to travel in the field in the greater Seattle, WA area
Must reside in the greater Seattle, WA area
Preferred Qualifications:

Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice)
Dual diagnosis experience with mental health and substance abuse
Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Experience working with low-income populations
Experience working with the aged, blind or disabled
Clinical training experience
Managed care and utilization management experience a plus
Excellent customer service, interpersonal and problem-solving skills
Strong team player and team building skills
Able to function independently and responsibly with minimal supervision
Maintain direct and open communication with all levels of the organizationAble to handle sensitive issues with peer, members and providers in a confidential manner
Demonstrate initiative in achieving individual, team, and organizational goals and objectives
Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment
Strong oral and written communication skills- specifically telephone skills
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Behavioral Health, Care Advocate, Case Manager, Psychology, Social Work, Counseling, Mental Health, Dual Diagnosis, Seattle, WA, Washington

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