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HPSM Engineer Consultant Job more...
Location:Raleigh, NC
Company:First Citizens Bank
First posted:May 15, 2017

HPSM Engineer Consultant
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Job ID #: 28489
Location: NC-Raleigh
Functional Area: Information Technology
Employment Type: Full-Time Exempt
Education Required: High School Diploma
Experience Required: 8 years
Days and Hours: M-F / 8 - 5
Physical Address: 100 East Tryon Road, Raleigh, NC 27603
Department Name: Information Technology

Position Description

First Citizens Bank is one of the top financial services providers in the nation, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability.

As a HPSM Engineer Consultant, you will be a member of the bank’s Service Management Technology team. This role will lead the technical direction and support of the IT Service Manager suite (currently HP Service Manager). This role will provide guidance and day to day support in the HP Service Management suite of tools. The engineer will recommend, implement, and support the technology stack (including JavaScript, PowerShell, Microsoft Windows Server, WEB infrastructure, UNIX OS, database administration and information architecture) for the ITSM suite and will mentor more junior engineers. Lastly, the consultant will also work with the IT Service Management Office team to help pave the way to mature the adoption of the overall Service Management best practices within the bank’s IT department.


Position Requirements

Basic Qualifications:
Bachelor’s degree with a minimum of 8 years of work experience as a systems engineer in an enterprise data center environment, with at least 2 years working as a HPSM engineer.


High school diploma or GED with a minimum of 12 years of work experience as a systems engineer in an enterprise data center environment with at least 3 years working as a HPSM engineer.

Additional Requirements:
- Direct experience supporting, installing and configuring the HP Service Manager suite of tools including uCMDB and Universal Discovery.
- Excellent communication skills – Must be able to communicate effectively with both IT support teams as well as IT Management personnel.
- Demonstrated experience of developing and managing software systems using advanced programming languages and relational databases is required.
- Exposure to Windows server & desktop, and Linux system support is required. Support experience will include installation, setup and configuration, and troubleshooting of hardware, software, database and network issues.
- Basic project planning and management and experience implementing and decommissioning IT Service Management tools.
- Ability to be on call 24 x 7 x 365.

Other Preferred Qualifications:
- Ability to understand basic installation, setup and configuration, and troubleshooting with emphasis on data structures and file systems.
- Working knowledge of system monitoring tools
- Bachelor degree or higher in Computer Science, Computer/Systems Engineering.
- ITIL Foundations certification
- Banking/financial industry experience.

We are an Equal Opportunity Employer and do not discriminate against applicants due race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or other legally protected status.

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